Privacy Policy

1. Who We Are

Hisparadise Therapy is a professional coaching and guidance platform based at A6 Matt Angel Plaza, Asaba, Delta State, Nigeria. We operate the website at hisparadisetherapy.com and deliver coaching services both online and in-office.

For the purposes of data protection law, Hisparadise Therapy is the Data Controller responsible for your personal data. To contact us regarding your data, email hisparadisetherapy@gmail.com.

2. What Data We Collect

We collect the following categories of personal information:

Account & Profile Data:

• Full name, email address, phone number
• Date of birth, gender, address
• Occupation and profile photo (optional)
• Emergency contact details

Session & Coaching Data:

• Booking history and session notes
• Consultation form responses
• Worksheet submissions
• Progress notes made by your coach

Financial Data:

• Payment amounts and references
• Uploaded payment receipts
• Wallet transaction history

Communication Data:

• Messages sent through our platform
• Contact form submissions
• Email correspondence

Technical Data:

• IP address (for security logging)
• Browser type and device (collected automatically)

3. How We Collect Your Data

We collect your personal data through:

• Registration: When you create an account on our platform
• Profile completion: When you fill in your client profile
• Bookings & sessions: When you book and attend coaching sessions
• Payments: When you upload payment receipts
• Contact forms: When you reach out through our contact page
• Consultation forms: When you complete an intake or consultation form
• Cookies & analytics: Automatically when you browse our website

4. How We Use Your Data

We use your personal data to:

• Create and manage your account
• Deliver and improve our coaching services
• Process payments and manage your wallet
• Schedule and manage your sessions
• Communicate with you about your bookings, sessions, and account
• Send you relevant content such as blog articles and service updates (you can opt out anytime)
• Personalise your coaching experience
• Comply with legal obligations
• Detect and prevent fraud or misuse of our platform
• Improve our website and services through anonymised analytics

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

5. Legal Basis for Processing

Under the NDPR and NDPA 2023, we process your data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have signed up for
• Consent: Where you have explicitly agreed — for example, to receive marketing emails
• Legitimate interests: For security logging, fraud prevention, and improving our platform
• Legal obligation: Where we are required by law to process or retain certain data

6. Who We Share Your Data With

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Your assigned coach: To facilitate your coaching sessions and notes
• Email service provider (Google/Gmail): To deliver transactional and notification emails via SMTP
• Hosting provider: Our web server host processes data as part of normal operations, under a data processing agreement
• Legal authorities: Where required by Nigerian law, court order, or to protect safety

All third parties we work with are required to handle your data securely and only for the specified purpose.

7. Data Storage & Security

Your data is stored on secured servers. We implement the following measures to protect it:

• Password hashing using industry-standard algorithms
• HTTPS encryption for all data transmitted to and from our website
• Access controls — only authorised staff can access client data
• Activity logging to detect unusual access patterns
• Regular security reviews

No method of electronic storage or transmission is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you promptly as required by law.

8. How Long We Keep Your Data

• Active account data: Retained for as long as your account is active
• Session notes and coaching records: Retained for up to 5 years after your last session, for continuity of care and legal compliance
• Payment records: Retained for up to 7 years for financial and tax compliance
• Contact form messages: Retained for up to 2 years
• Deleted accounts: Data is anonymised or deleted within 90 days of account closure, except where legal retention obligations apply

9. Cookies

Our website uses cookies to enhance your experience. The cookies we use include:

• Session cookies: Essential for keeping you logged in during your visit. These expire when you close your browser.
• Preference cookies: Remember your settings and preferences.
• Analytics cookies: Help us understand how visitors use our website (anonymised data only).

You can control cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of our platform.

10. Your Rights

Under the Nigeria Data Protection Act 2023 and NDPR, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your data (subject to legal retention obligations)
• Right to restrict processing: Ask us to limit how we use your data in certain circumstances
• Right to data portability: Receive your data in a commonly used format
• Right to object: Object to processing based on legitimate interests, including direct marketing
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please email us at hisparadisetherapy@gmail.com. We will respond within 30 days.

11. Children's Privacy

Our services are not directed at children under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from anyone under 18 without verified parental consent.

If you believe a child under 18 has provided us with personal data without appropriate consent, please contact us immediately at hisparadisetherapy@gmail.com and we will take steps to delete that information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify registered clients by email where the changes materially affect how we handle their data

We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact & Data Complaints

For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact our Data Protection contact:

If you are not satisfied with our response, you have the right to lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.